Privacy Policy - Simba's Pride

1. Introduction

Simba's Pride Dog Services ("we", "us", "our") is a dog care business providing dog walking, training, puppy and toilet visits, and grooming referrals in Dundee and the surrounding areas. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data.

2. Who We Are

The business responsible for your personal data (the data controller) is:

Simba's Pride Dog Services
Email: hello@simbaspride.co.uk

3. What Personal Data We Collect

We may collect the following types of personal data:

Identity data: your name
Contact data: your email address, phone number, and home address or collection location
Pet data: your dog's name, breed, age, and any health, behavioural, dietary, or care requirements, including emergency veterinary details
Enquiry data: the content of messages you send via our contact form or by email
Booking data: service preferences, appointment dates, and meet-and-greet details
Payment data: payment information processed securely by our third-party payment provider (we do not store your card details)
Technical data: IP address, browser type, and usage data collected automatically when you visit our website

4. How We Collect Your Data

We collect personal data through:

Our website contact form
Email and telephone correspondence
Meet-and-greet visits and booking via Calendly
Payments processed via Stripe
Cookies and similar technologies (see Section 10)

5. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide the services you have requested
To arrange and deliver dog walking, training, and puppy and toilet visits, and to refer you to our trusted grooming partner where requested
To carry out meet-and-greets and tailor our care to your dog's individual needs
To manage bookings, scheduling, and payments
To keep accurate records of the care we provide
To improve our website and services
To comply with our legal and insurance obligations

6. Lawful Basis for Processing

We process your personal data on the following legal bases:

Consent: where you have given clear consent for us to process your data for a specific purpose, such as submitting an enquiry
Contract: where processing is necessary to provide a service you have booked, such as walking or caring for your dog
Legitimate interests: where processing is necessary for our legitimate interests, such as responding to enquiries, keeping care records, and improving our services, provided these do not override your rights

7. Third-Party Services

We use the following third-party services that may process your data:

Calendly: for booking and scheduling meet-and-greets and services
Stripe: for secure payment processing
Google reCAPTCHA: for spam prevention on our contact form
Netlify: for website hosting

Where you request grooming, we may refer you to our trusted local partner, Tranquil Paws, who operate as a separate business with their own privacy practices. Each of the providers above has their own privacy policy governing how they handle your data. We encourage you to review their respective policies.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Your data is stored securely and access is limited to those who need it to provide our services.

We do not store payment card details. All payment processing is handled securely by Stripe.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry and contact form data: retained for up to 12 months after your last interaction with us
Client and pet care records: retained for up to 3 years after the last service
Booking and payment records: retained for up to 6 years to comply with our legal and tax obligations

10. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

Essential cookies: required for the website to function, such as remembering your cookie consent preference
Third-party cookies: set by services we use, such as Google reCAPTCHA, Calendly, and Stripe

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website. See our Cookie Policy for more detail.

11. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of access: you can request a copy of the personal data we hold about you
Right to rectification: you can request that we correct any inaccurate or incomplete data
Right to erasure: you can request that we delete your personal data where there is no compelling reason for us to continue processing it
Right to restrict processing: you can request that we limit how we use your data
Right to data portability: you can request a copy of your data in a structured, machine-readable format
Right to object: you can object to the processing of your personal data where we are relying on legitimate interests
Right to withdraw consent: where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@simbaspride.co.uk. We will respond to your request within one month.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Simba's Pride Dog Services
Email: hello@simbaspride.co.uk